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May 9th, 2024
Reflections on 35 Years in the Waste Industry
Director of the UK’s leading network of independent waste operators, National Resource Consortium (NRC), Paul Jackson, offers his reflections on 35 years in the waste industry.
Adapting to Unforeseen Challenges
Starting 2021 in our third national lockdown, I’m sure no one could have predicted how the past year would have panned out from the start. Considering the Government’s latest guidance, it’s likely that the current restrictions will take us beyond the 12-month term. For many people, this year has been a time of reflection as we’ve grappled with new ways of working, technology, working from home, mass customer shutdowns, staff self-isolations, and rigid lockdown restrictions.
Evolving Amidst Constant Change
In the past three and a half decades, we’ve experienced significant challenges including recessions, global financial crises, environmental shifts, legislative changes, pandemics, and Brexit. Despite these setbacks, the waste and recycling sector has consistently adapted to systemic change, demonstrating resilience and entrepreneurial spirit.
The Impact of Economic and Regulatory Shifts
Jackson reflects on the stark contrasts between the industry in 1986 and today, highlighting the evolution in turnover, disposal costs, and operational dynamics. He underscores the role of regulatory measures such as landfill taxes in driving industry transformation towards recycling and waste reduction.
Consistent Principles in an Ever-changing Landscape
Despite the industry’s evolution, Jackson identifies enduring principles such as the importance of local operations, the value of smaller customers, annual price increases, hidden costs in contracts, and the significance of route density in maintaining competitiveness.
Embracing Local Innovation
Jackson contrasts the agility and customer focus of local, independent waste operators with the challenges of consolidation in the industry. He emphasizes the strength of these local players and their attractiveness to larger corporations for acquisition.
Strength Amidst Adversity
Reflecting on the resilience demonstrated during lockdown 1, Jackson highlights the industry’s ability to adapt, overcome challenges, and maintain service delivery despite unprecedented disruptions.
Looking Ahead
As the industry navigates ongoing consolidation, Brexit, and a transition to a greener economy, Jackson sees opportunities for growth and improvement. He emphasizes the importance of transparency, customer service, compliance, and continued efforts to improve recycling levels.
Conclusion
Jackson concludes with optimism for the future of the waste industry, citing ongoing challenges as opportunities for innovation and progress. He expresses gratitude for his experiences in the sector and acknowledges the industry’s reliance on dedicated individuals and a commitment to service excellence.
