Case Studies: Compilation
British Heart Foundation
The heart disease charity and retailer with 55 disposal sites and 45 retail stores.
Their collection service wasn’t flexible enough to deal with town centre challenges and no one company in the industry had been able to offer them a centralised disposal service. An alternative collection provider for problem sites was needed as well as a more centralised and standardised approach for disposal with compliance management.
NRC proposed flexible and responsive collections options from one provider. Solutions were delivered quickly, including centralised order placing, centralised pricing and invoicing for disposal, and outsourced compliance management.
Consolidation of disposal suppliers has been achieved and the more challenging sites are now receiving a reliable service.
The UK’s largest on-demand rubbish removal service, providing same day and next day waste removal to thousands of commercial and domestic customers each month.
Their disposal arrangements needed centralised management, cost improvement and compliance assurity.
NRC proposed a centralised disposal package using Members’ facilities at visible and controlled pricing. A new service was added to manage the compliance process for all sites. Success factors around the onboarding process included access to sites, clarity of onsite process and ease of service to use.
The client has experienced savings of circa 10% for each site, reduced administration and improved compliance management.
The Builders Merchants, which employs 850 people across 40 sites in the East of England.
Ridgeons needed a higher level of service which reacted and responded to needs, implemented an improvement process and was pro-active with ideas.
NRC proposed the use of local Member contractors supported by centralised but low-need contract management, delivering greater responsiveness and driving savings. Onboarding was efficient with low issues, all resolved. Local level communication was via Welcome Pack and active engagement with sites, which were audited according to need.
The level of service is now high, cost savings have resulted from the tendering exercise and cost reductions have been found from the use of more efficient systems.
Country Estate, Safari Park, Golf Club and Hotel with 320 tonnes of waste annually.
Facing yearly cost increases and a low level of improvement options, they sought best value and a working relationship that could help them improve environmentally and commercially.
NRC proposed a fixed 2 year price, a guaranteed saving of circa 5%, active contract management, a partnership approach for projects, reporting of environmental performance and better equipment. The process involved site audits, department reviews, improvement plans, regular department visits, and a highly communicated roll out process.
Savings have been achieved, a new project to evaluate recycling improvement is underway, new approaches are being explored and there’s now surplus capacity for peak periods.
Wright Cottrell Dental Supplies
The UK’s oldest established full service supplier of dental supplies, services & equipment.
Post installation waste was being removed by the installation engineers. This often filled up vehicles ahead of another job, so they had to return to a storage facility from which waste would be collected separately. Wright Cottrell needed waste removed from their client’s sites on the same day their job was completed.
NRC proposed an ordering process through which Wright Cottrell installation coordinators ensure that collections are booked at the same time as installation is booked.
All waste is removed from site on installation day, ensuring that the technicians can focus on the next job and the client receives an excellent service that doesn’t impact their practise.
A major regional housing group
Providers of care homes, rest homes, assisted living and student accommodation, with 55 sites.
They needed to reduce the number of contractors servicing their estate, understand how each was performing and access the data needed to go about reducing costs. They also wanted to increase recycling and continuously improve across the board.
NRC proposed the adoption of local service providers, centralised management, a continuous improvement process, delivery of promises, active contract management and efficient roll out.
NRC developed a detailed mobilisation plan, made contact with each site to validate requirements, sent Welcome Packs to all sites and liaised closely throughout roll out, with excellent service commencement by NRC members.
The client has experienced local improvements in service and environmental performance, data visibility, reactivity and response to contractual and variation requests.